Refund and Cancellation Policy

You may cancel by written notice. We calculate the reasonable value of work actually performed within the agreed scope and any authorised, genuinely non-recoverable third-party costs, then refund the unused part of your advance. We provide an itemised reconciliation and do not charge more than the agreed project price plus approved variations.

A deposit is credited towards the project and is not automatically non-refundable merely because work has begun. If you cancel before work begins, we refund the advance less only third-party costs you authorised and that cannot reasonably be recovered. If cancellation results from our breach or a failure covered by consumer guarantees, your legal remedies take priority.

You may cancel a monthly plan at any time by phone or written notice. Cancellation takes effect on your requested date, or the date we receive your notice if no later date is requested. There is no mandatory 30-day notice period under this policy. We confirm the end date in writing and refund the unused portion of the current paid month on a daily pro-rata basis.

We do not refund properly supplied past periods solely because you later change your mind. Any separately authorised third-party charge must be itemised and must not duplicate a charge already included in the subscription.

The price covers the agreed prepaid term. You can stop renewal at any time. If you choose to stop using a properly supplied service during that term, the unused balance is ordinarily not refundable for change of mind; this must be clearly disclosed when you accept the prepaid plan.

This does not exclude refunds or other remedies for our failure to supply, breach of contract or applicable consumer guarantees. If we end the service for our convenience, we refund the unused prepaid service period.

Website Only includes the agreed source-code and account handover in its project price after payment; there is no additional $500 transfer fee. For a subscription plan, the advertised $500 code-and-migration transfer is optional and applies only if you elect that service under your accepted agreement. Declining transfer does not create a cancellation fee.

Client-owned domains, accounts and data are not held hostage to a transfer fee. Third-party subscriptions billed directly to you must be cancelled with those providers. Where we paid an authorised third-party cost on your behalf, we seek any reasonably available refund and pass recovered amounts back to you. This does not limit any remedy we owe for our own breach.

We provide services with due care and skill and honour applicable Australian Consumer Law rights. Depending on the failure, you may be entitled to correction, resupply, cancellation, a refund and/or compensation. Those remedies are not subject to our discretion, a 30-day delay threshold or the expiry of an included support window.

Duplicate or incorrect charges will be corrected promptly. We aim to initiate an agreed refund within five business days of confirming the amount; the payment provider or bank may then take additional processing time. Refunds normally go to the original payment method unless another method is agreed.

Call Jordan Epifania, ABN 69 356 652 795, on +61 478 145 186 or use your existing project correspondence. Include the invoice or project reference and the issue so we can investigate. We confirm telephone cancellation requests in writing.

You may use your bank’s dispute process or seek help from a regulator or tribunal. Raising a genuine dispute does not itself trigger a penalty or automatic suspension. We may provide factual transaction records to respond to a payment dispute. Undisputed payment obligations remain subject to the agreed terms.