Refund Policy

One-off setup, design, build, or implementation fees are non-refundable once work has commenced. Work is considered to have commenced when we have, in good faith, started discovery, design, code, configuration, or any other deliverable activity for your project. This is true whether or not the deliverable has been completed or shown to you.

If you cancel before any work has commenced, the deposit is refundable in full, less any third-party costs already incurred on your behalf (e.g. domain registration, paid-tier API setup) and payment processing fees that are not recoverable from the processor.

Recurring monthly fees can be cancelled at any time with thirty (30) days’ written notice. After notice:

• We continue to provide the service for the 30-day notice period.
• We pro-rate any unused portion of a paid month at the end of the notice period and refund that amount, less third-party costs already paid out (e.g. ad spend, AI usage, hosting, domain renewal).
• We do not refund recurring fees retrospectively for months that have already concluded.

To cancel, call +61 478 145 186 or send a written notice. We’ll confirm receipt and the effective end date.

Money paid to third parties on your behalf (Google Ads spend, AI provider usage, domain registration, paid hosting tiers, software licences) is not refundable by us once spent or committed. Where a third party provides a refund, we’ll pass it through to you net of any non-recoverable processing fees.

We will provide a fair refund (in part or in full, at our discretion) in these specific cases:

• We don’t deliver. If we fail to deliver an agreed milestone within thirty (30) days of the agreed date and the delay is solely on our side, you may request a refund of the fees paid for that specific undelivered milestone.
• Duplicate or accidental charges. If you are charged in error, we will refund the duplicate amount in full within five (5) business days of confirmation.
• Statutory rights. Where the Australian Consumer Law gives you a non-excludable right to a remedy (refund, replacement, or repair), we will honour that right.

If you have a billing concern, please call us first — most issues can be resolved within twenty-four (24) hours. Initiating a chargeback for services already delivered or for fees explicitly marked non-refundable in these Terms may result in suspension of services and recovery of the disputed amount through ordinary collections.

Refunds are returned to the original payment method where possible (typically the card or bank account used to pay the original invoice). Card refunds may take 3–10 business days to appear, depending on your bank.